Return and Refund Policy


  • Customers may exchange items under the following conditions:
    • akasha office ( must be notified within 24 hours of the customer's receipt of the goods.
    • The goods must be returned to akasha at the cost of the customer.
    • All goods returned must be of saleable quality and in the original packaging. Responsibility for damage in transit remains with the customer.
    • The items returned must not be shop-soiled and should not be price ticketed.
    • A copy of the relevant invoice must be enclosed with the returned goods, clearly detailing the items returned.
    • akasha may charge 15% of the invoiced price of the item as a handling fee.

Damaged/Faulty Items:

  • If any item is damaged or faulty upon arrival, a replacement may be applied under the following conditions:
    • akasha office ( must be notified within 24 hours of the customer's receipt of the goods.
    • Clear details of the claim are provided, including:
      • Name and Invoice Number
      • Product Detail, including Item Code
      • Images of the damaged item(s)
      • A brief description of the faulty/damage
  • Many of our products are hand-crafted and hand-finished to provide a unique look. Natural imperfections are to be expected, and each piece may be different and may vary over time with exposure to light and use. These imperfections cannot be used as a reason for a damage claim. With prior approval from akasha head office, a refund or exchange may be considered depending on the extent of the imperfection. Returns will be at the cost of the customer and processed as per Part 1 above.

General Terms:

  • All complaints, claims, or notifications of lost Goods, incomplete Goods, Goods damaged in transit, or Goods that do not comply with your purchase order must be submitted to us in writing within fourteen (14) business days of the date of the invoice rendered for the supply of the Goods. Otherwise, you are deemed to have accepted the Goods and shall not refuse to pay for the Goods on the basis that they were lost, incomplete, damaged in transit, or do not comply with your purchase order.

  • Cancellation of orders or part of orders must be made in writing, via email or fax, and until done so, will remain an order. Cancelled orders that have already been packed and are ready to dispatch or collect will incur a minimum re-stocking fee of 20%. Orders may be cancelled at the discretion of akasha. Reasons for cancellations include, but are not limited to, breach of Terms & Conditions, non-response by the purchaser to akasha communication, and rejected/declined payments.

  • Third-party claims will not be accepted by akasha. akasha will liaise directly with our customer; however, we will not accept returns or claims for damages from customers or those customers.

  • Change of mind returns are not accepted.