Shipping Policy
Standard Delivery within Gympie, Sunshine Coast, Gold Coast, and Brisbane:
- For orders exceeding $800, a flat-rate delivery fee of $58 will be applied per order.
- Free delivery is available for orders over $5000 to customers residing in Gympie, Sunshine Coast, Gold Coast, and Brisbane.
- Deliveries are made to the front door of the provided address. For apartment or unit block deliveries, items will be brought to the ground floor foyer. Additional assistance may be provided by the driver, depending on accessibility and safety considerations.
- Please note that our deliveries are one-man deliveries. In the case of bulkier items, such as lounge suites, you may be required to assist the driver as needed.
- If you are not present at the time of delivery, and there is no secure location to leave the goods, a redelivery fee may apply. This fee covers the cost of rescheduling and making an additional delivery attempt.
- Furniture items will be carefully blanket wrapped and secured during transit and will be hand-unloaded and delivered to the ground floor of your address. This service does not include delivery upstairs, over balconies, unpacking, or the removal of packaging materials. For apartment or unit block deliveries, items will be delivered exclusively to the ground floor foyer, and additional assistance may be offered based on accessibility and safety considerations.
Delivery to Other Australian Destinations:
- We offer a flat rate of $199 to freight furniture to destinations within Australia.
- Typically, delivery occurs within three weeks from the date of your order.
- If your location incurs a higher freight cost, we may contact you to request an additional contribution. This typically applies to areas such as Western Australia (WA), Tasmania (TAS), South Australia (SA), and rural areas.
- Within three business days of receiving your order, we will contact you with the details of your delivery. The freight company will also reach out to arrange a specific date and time for the delivery.